Terms and conditions

Overview

By Placing An Order On ibrandconsulting.net, You Agree To The Following Terms:

CRITICAL COLOR REPRODUCTION INFORMATION

iBrand Consulting utilizes a process of printing referred to as “Gang-Run Printing” which provides affordable four-color printing. “Gang-Run Printing” will group your job with other jobs allowing overall production costs and expenses to be shared with our other customers.

Because of variances in paper, equipment, inks, and other conditions between color proofing and production pressroom operations, a “pleasing color” [as determined by generally accepted trade technical methods] is to be expected with gang-run printing. When such a variation occurs, it will be considered acceptable performance. iBrand Consulting accepts no responsibility for color variations between submitted files and the final printed piece achieved from utilizing the gang-run process. Under NO circumstances will a reprint be honored for color variations that have occurred during the gang-run printing process. If you require a more precise printed product please request a custom quote. By placing an order you are agreeing to all of our terms and conditions.

*Important information:

1. Print turnaround is based from when production begins.
2. The final piece MAY slide up, down, left, or right 1/16th inch to 1/8th inch in either direction. So we strongly recommend that you DO NOT use borders in your artwork.
3. The final piece MAY be cut slightly uneven, 0 to 10 degree shifts are considered acceptable.
4. When reordering, colors MAY be slightly different then original order. (unless a proof is purchased and color matching is purchased for an additional fee).
5. If files are submitted and do not meet our bleed specifications, iBrand Consulting reserves the right to add a bordering bleed to the artwork.
6. If files are submitted in RGB mode, you are authorizing iBrand Consulting to convert the file(s) to CMYK mode. (converting files from RGB to CMYK may cause color shifting as well as other undesirable results)

1. Quotations/Estimates
Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.

2. Payment Terms
ALL orders must be prepaid due to the speed of our turnaround. In the event the details of an order/job have been modified and an unpaid balance is created, the card used to place the original order will be charged. Charges typically will occur within 24-48 hours of the modification, but can take up to 45 days depending on our current workload as these charges must first be individually verified by a human.

3. Late Payments
All payments that are not received within 30 days from when the order was placed or by agreed upon date will be assessed a 20% late payment charge.

4. Orders
iBrand Consulting reserves the right to upgrade the coating or quantity, at no additional charge, for any product ordered (excluding mailer pieces or unless otherwise stated in the details/special instructions). iBrand Consulting also reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. iBrand Consulting is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to ibrandconsulting.net for printing and/or publication.

5. Current Specials
In order to receive the discounts associated with iBrand Consulting’s “Current Specials”, you must input the appropriate/relevant promotion code when placing your order. If you do not input the appropriate/relevant promotion code, you WILL NOT receive a discount and discounts will not be applied retroactively after the order has been placed. If participating in company specials or receiving discounts, you agree to be a member of our mailing list. Specials are only available to eligible customers and specials can be updated at any time.

6. Cancellations
Cancelled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to the speed of our turnaround, you may only cancel a job the same business day you place your order. The cancellation must occur before the cutoff time that applies to your order and the related product(s) that were ordered. A minimum charge of $35 + 3% of total job cost (includes shipping) is applied to jobs canceled. No refunds will be issued for orders cancelled after the business day order was placed. In those instances we will issue store credit.

7. General Refund Policy
Under no circumstances will My Print Company issue a refund. We only issue store credit.

8. Credit Card Forced Refund/Chargeback Policy
All credit card issues and/or disputes on products or services purchased by your credit card authorization from ibrandconsulting.net shall be dealt with between the customer and iBrand Consulting. By agreeing to these terms and conditions the customer agrees to never chargeback a purchase for any reason.

9. Store Credit
Under no circumstances will store credit be exchanged for cash. Store credit may not be combined with any current specials or other promotion.

10. Indemnification
The customer represents that it has the legal right to produce all printed materials ordered from ibrandconsulting.net.  In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a “Claim”) is made or commenced against ibrandconsulting.net based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by hublicense.com ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold ibrandconsulting.net harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending ibrandconsulting.net against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing ibrandconsulting.net for any legal fees and expenses it reasonably incurs in responding.

11. Electronic Manuscripts/Images
It is the client’s responsibility to maintain a copy of the original computer files, artwork and transparencies. hublicense.com is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until ibrandconsulting.net can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. iBrandconsulting.net does not archive your work for longer than it takes to produce the final product. Please save your work!

12. Alterations/Corrections
Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current design rate.

13. Color Proofing
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a “pleasing color” variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance.

14. Overruns/Underruns
The generally accepted trade practice is plus or minus 10%.

15. Right to Subcontract
iBrand Consulting shall have the right to assign any portion of the work required to another vendor.

16. Reprints
If for any reason we must reprint a job, we MUST use the original files uploaded. Under no circumstances will we accept new files for the reprint.

17. Samples
ibrandconsulting.net may use your product for samples or advertising purposes.

18. Billing
Our name will appear as “iBrand Consulting or 24Hr Printer LLC” on your credit card statement.

19. Inkjet Proofs
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a “pleasing color” standard, using standard ink densities. There is no guarantee that your finished piece will match your printed proof. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, and film-based proofs.

20. Workmanship Guarantee
We guarantee all orders to be within “gang run” specs and to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the job or issue the customer a credit at our discretion.

21. Changes to our Terms & Conditions Policy
hublicense.com may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we state otherwise.

Refunds

Under no circumstances will iBrand Consulting issue a refund. We only issue store credit.

Shipping

1. Delivery/3rd Party Shipping/Pickup
Our shipping charges are based on the rates charged by the carrier, as they may vary from time to time. Saturday delivery is available at an additional charge. iBrandconsulting.net is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first. Orders that have delivery or shipping selected will be shipped immediately upon completion. Shipping carriers visit our plant mon-fri (4pm-6pm) and pickup completed orders, exceptions are holidays or if the office is closed due to inclement weather. If your order is not ready by the time the shipping carrier visits our plant, your order will be picked up the following business day. Airline cargo is handled differently, as we take those orders directly to the airport.

Our shipping process cannot generally accommodate the aggregation of multiple print orders for shipping purposes; each discrete product ordered will be shipped separately, will require a separate shipping charge, will have its own estimated shipping time, and may arrive on a different date to other products you have ordered. If you are ordering multiple products, it is possible that these may also require different production sites and the estimated shipping time may vary for each separate product. If you are ordering a specially priced package of products, there will be only one shipping charge incurred, however, the individual products may be shipped separately and arrive at different times. If the receipt of multiple products is time sensitive, please plan accordingly as we cannot guarantee that multiple product orders will be received on the same delivery date.

Unfortunately, we cannot use a customer’s personal account with UPS, Fed Ex or any other carrier.

The estimated delivery time for any given shipment will vary according to the method of shipping you choose and/or by your location. Please note that although we strive to meet the estimated delivery times, because we use a third-party shipping service, we are not able to guarantee a specific delivery date or time. If you have time sensitive materials, please make sure you allow sufficient time to receive your order.

2. Claims
Claims for defects, damages, or shortages must be made by the client in writing no later than 10 calendar days after delivery. If no such claim is made, ibrandconsulting.net and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that ibrandconsulting.net’s performance has fully satisfied all terms, conditions and specifications. Any disputes on products or services purchased by your credit card authorization from iBrand Consulting shall be dealt with between the customer and ibrandconsulting.net.

Need additional help?

Contact us at printing@ibrandconsulting.net for questions related to placed orders.